Career OPPORTUNITIES.

OUTPERFORM – We’re on the lookout for amazing individuals, avant-garde thinkers and state-of-the art doers, who thrive on teamwork in a non-stop, challenging environment. You should be ready for a high level of personal commitment and personal reward. You need to possess a positive outlook, spirited drive and be hungry for more sales, more technology and more success.

If you can outpassion, outinnovate and outtalent, then please contact us at Outbox to become a part of our worldwide team. 

User Support Specialist

The User Support Specialist role is essential to ensuring first level client satisfaction. He or she provides qualified follow-ups with clients in Montreal, and the support teams in Los Angeles and London. The specialist is responsible for developing and maintaining a trustful relationship between Outbox and the clients. He or she will have to provide answers and solutions to clients, and efficiently identify and escalate issues to higher levels, all the while keeping the client informed.  

 From our Support Centre, the Specialist tends to user modification requests, event creation requests and ensures that the clients are kept aware of the progress of each request. Under the supervision of the Director, Client Support, he or she works closely with the Application Support Team, Programming analysts and Product managers to ensure the clients’ satisfaction in a timely manner.  Customer service experience is required. Ticket office experience is not required, but would be considered an advantage.

 Duties and Responsibilities

 Technology / Software:

  • Mastery of Outbox Technology’s cloud-based entertainment ticketing system
  • Accurately build and maintain entertainment events on Outbox system
  • Assist with event manifest creation
  • Configure client marketing and promotional campaigns

 Client Support:

  • Advise and educate clients to ensure a complete understanding of all Outbox products including ticketing system and access control
  • Facilitate the sharing of best practices to all Outbox clients and offering answers to technical and product use questions
  • Meet and exceed client service level agreements
  • Communicate product updates, new features and functionality to client base
  • Accurately track and report all client interactions to ensure consistent communication
  • Conduct quality control processes to ensure the accurate data entry of all event details in the Outbox system
  • Participate as an active team member to develop and maintain excellent client relationships.

 Problem Resolution:

  • Use troubleshooting tools and techniques to identify the root cause of issues and apply appropriate remedial action for resolution
  • Document new issue/resolution pairs to increase comprehensiveness of knowledge base
  • Coordinate with product support groups to expedite problem resolution

Job Requirements

Knowledge and aptitudes:

  • Proficient in Microsoft Office including Word, Excel & Outlook
  • Excellent written and verbal communication skills, in French and in English
  • Ability to learn new technology
  • Knowledge of computerized ticket sales, or comparable computer/data related experience
  • Service oriented, with strong organizational skills and an eye for detail
  • Ability to successfully handle multiple priorities and complete tasks in a timely manner
  • Must be flexible about working nights, weekends and possibly holidays.

 Candidate Qualifications:

  • Track record of creative problem-solving skills and analytical abilities  in a fast paced service/support environment
  • Demonstrated ability to adapt to a new environment and learn new skills
  • 2 years of customer support experience in a technology based business
  • 2 years of customer service/satisfaction experience in an environment using one or more application softwares
  • A general college degree, or comparable real world experience
  • A passion for the live entertainment industry

SUBMIT MY APPLICATION

Software Developer (Python)

A critical and most important role, the Software Developer is the brain behind the design of our software systems. He/she is a member of the development team, focusing on developing hosted software modules, based on product requirements and specifications provided by the product management team.  In addition to programming he/she will participate in analysis and design to deliver high quality application software on schedule. 

 Outbox offers the best ticket selling tool in the world and he/she will contribute in developing new applications and improve continually our systems. Experience within the ticketing industry is not essential.

 Duties and Responsibilities

  • Designing and programming components for a secure distributed multi-tier application
  • Contributing to the end to end creation of full-scale web-based applications, including detailed specifications, coding and user interface
  • Version control and code management
  • Quality assurance and performance assessment of your applications
  • Documenting architecture and implementation
  • Exchanging knowledge with peers, and participating in code and design reviews.

Desired Skills and Experience

 Job Requirements

  • Experience on Linux programming (Python)
  • Strong understanding and extensive experience with XML, HTML, Javascript and SQL
  • Experience in developing and integrating web based applications

 Qualifications

  • Bachelor’s Degree in Computing or related field
  • At least 2 years’ experience in software development.
  • Methodical approach to problem solving and attention to detail
  • Excellence in working closely in a team and comfortable in a growing company
  • Bilingual (French and English).

SUBMIT MY APPLICATION

Fraud Prevention Specialist

The Fraud Prevention Specialist is a member of the Finance and Administration team, under the supervision of the Fraud Prevention Manager. He is responsible for charting and analyzing fraud data, as well as designing and implementing fraud prevention techniques by:

  • Keeping records of past fraudulent activities.
  • Identifying and analyzing trends.
  • Exchanging knowledge of trends with peers and supervisor.
  • Designing and applying new security controls.
  • Reviewing, investigating and resolving irregular transactions.
  • Knowledge of Charge back mitigations

 Qualifications:

  • Bachelor’s Degree in Computing, Finance, Mathematics or related field with 2 year experience in his field.
  • A solid understanding of current fraud trends and software applications
  • Methodical approach to problem solving and attention to detail
  • Ability to recognize patterns

SUBMIT MY APPLICATION

Software Product Manager

At Outbox, the Product Manager is a key product expert and decision maker. Taking ownership of one or more Outbox products, the Product Manager manages the roadmap, prioritizes incoming requests, and provides clear instructions to members of our cross-functional implementation team.  Product Management at Outbox is a challenging and rewarding role that allows you to wear multiple hats every day.

Outbox’s ticketing platform supports high-volume ticket sales, in a multi-language, multi-currency environment, for major entertainment events throughout the world.

Key Responsibilities

  • Take ownership of one or more Outbox products and initiatives
  • Own the roadmaps for our ensemble of products and initiatives
  • Analyze, define and/or manage the requirements, use cases, high-level specifications, and  end-user documentation
  • Review ongoing development work to ensure the requirements are met

Tasks

  • Prioritize each product’s roadmap according to business objectives established by upper management and market-driven priorities
  • Work with project managers to define release plans, project scope, timelines, and content lists
  • Interface frequently with account managers, client representatives, and industry experts to collect and prioritize unmet needs
  • Document functional requirements, use cases and high-level technical specs (in collaboration with dev team and other stakeholders)
  • Monitor ongoing development to ensure the solution satisfies the requirements
  • Participate in definition and review of test plans
  • Write, coordinate and/or review release notes, end-user documentation, and internal training materials

 

 

Key Skills

Knowledge

  • Essential - 3 years’ experience in software product management, business analysis, or similar roles
  • Essential - Intermediate mastery of Microsoft Excel, Microsoft Powerpoint
  • Essential - Basic to intermediate SQL
  • Asset - Experience in the domains of retail, ticketing, or transactional web
  • Asset - Structured organized thinker, able to stay sharp in a fast-paced environment
  • Asset - Creativity, flexibility, strong sense of initiative

 

Requirements

  • Essential - Bachelor’s degree in engineering, computer science, management, or similar field
  • Essential - Excellent communication skills, both written and verbal
  • Bilingualism (French and English)

Only those qualified for the position will be contacted for an interview.

SUBMIT MY APPLICATION

Facebook RSS