Career OPPORTUNITIES.

OUTPERFORM – We’re on the lookout for amazing individuals, avant-garde thinkers and state-of-the art doers, who thrive on teamwork in a non-stop, challenging environment. You should be ready for a high level of personal commitment and personal reward. You need to possess a positive outlook, spirited drive and be hungry for more sales, more technology and more success.

If you can outpassion, outinnovate and outtalent, then please contact us at Outbox to become a part of our worldwide team. 

Manager of Digital Analytics

The AXS Digital group of Outbox AXS is looking for a Manager of Digital Analytics to develop and evolve the process and reporting for web/mobile tracking and reporting. Additionally, this position will work with the Manager of Analytics & BI to power the 360 views of the customer and enable personalized database marketing. We are looking for a quantitative-minded candidate who exhibits a passion for web and mobile analytics.  This position will interface with product/engineering, marketing, and external clients.

 Duties:

  • Build policies and process around tracking, product tagging, analytics, and reporting.
  • Create reports and analyses that provide regular visibility into key business metrics
  • Work on customer segmentation that powers key product and marketing initiatives.
  • Work on ad-hoc analyses that help drive business strategy and insight.
  • Interface with both internal and external clients on a regular basis.
  • Work with our Business Intelligence teams in QA and data governance initiatives.
  • Provide support in creation of visualization and dashboard tools.
  • Help standardize reporting processes by documenting on team wiki-page.
  • Manage other duties as assigned.

 Qualifications:

  • Minimum 5-7 years of relevant work experience in a quantitative role.
  • BS/BA in from an accredited university. Preferably a focus in a quantitative field (i.e. finance, mathematics, statistics, economics). MBA or other graduate degree a plus.
  • Strong analytical and communications skills.
  • Ability to work in a fast-paced environment and meet deadlines.
  • Must be proficient in web analytics and have back-end technical and reporting abilities.
  • Knowledge and understanding of Omniture Site Catalyst and Genesis is a must.
  • Experience with SQL, SAS, MS Access, Hive and other data querying tools preferred.
  • Knowledge of e-commerce, online and content marketing strongly preferred.

SUBMIT MY APPLICATION

Client Services Specialist

The Client Services Specialist position is a challenging one, requiring a proficiency in computers, a comprehensive understanding of customer service, a knack for accomplishing detailed tasks and excellent time management skills. The responsibility of the specialist is to ensure client satisfaction and contribute to the overall success of the organization through creativity and active team participation. Specialists are enthusiastic and organized, educate themselves on our company’s software updates and act to deliver timely and world-class support to the company’s clients and their customers.

 Duties and Responsibilities

 Technology / Software:

  • Mastery of Outbox Technology’s cloud-based entertainment ticketing system
  • Accurately build and maintain entertainment events on Outbox system
  • Remain current with new software/product releases
  • Provide event programming services
  • Assist with event manifest creation
  • Configure client marketing and promotional campaigns

 Client Support:

  • Assist the Client Services Manager with event submission and inquiries from venue clients
  • Advise and  educate clients to ensure a complete understanding of all Outbox products including ticketing system and access control
  • Facilitate the sharing of best practices to all Outbox clients and offering answers to technical and product use questions
  • Meet and exceed client service level agreements
  • Communicate product updates, new features and functionality to client base
  • Accurately track and report all client interactions to ensure consistent communication
  • Conduct quality control processes to ensure the accurate data entry of all event details in the Outbox system, including Internet and Point of Sale
  • Participate as an active team member to develop and maintain excellent client relationships.

 Problem Resolution:

  • Use troubleshooting tools and techniques to identify the root cause of issues and apply appropriate remedial action for resolution
  • Document new  issue/resolution pairs to increase comprehensiveness of knowledge base
  • Coordinate with product support groups to expedite problem resolution
  • Resolve issues with Venue Box Office for events with problems and/or special circumstances

 Customer service:

  • Accept ticket buyer issue escalation from the Outbox Call Center
  • Evaluate, solve or escalate issues to Client Box Office
  • Provide feedback for opportunities to improve Call Center operations and website functionality
  • Assist with ticket fulfillment as needed

 Job Requirements:

  • Advanced knowledge of computerized sales, or comparable computer/data related experience
  • Proficient in Microsoft Office including Word, Excel & Outlook
  • Ability to learn new technology
  • Demonstrated  excellent written and verbal communication skills, including the ability to successfully communicate with clients and other employees
  • Service oriented, with strong organizational skills and an eye for detail
  • Ability to successfully handle multiple priorities and complete tasks in a timely manner
  • Capable of multi-tasking and ability to cope with fluctuating workloads and pressure in a fast paced environment
  • Creative problem solving
  • Must be flexible about working nights, weekends and possibly holidays.

 Candidate Qualifications:

  • Track record of creative problem-solving skills and analytical abilities  in a fast paced service/support environment
  • Demonstrated ability to adapt to a new environment and learn new skills
  • Customer  support experience in a technology based business would be a plus
  • A general college degree, or comparable real world experience
  • A passion for the live entertainment industry

 Administrative Details:

Reports to: Client Services Supervisor/Manager

Location: Los Angeles, CA

Classification: Non-Exempt

Supervises: N/A

Only those qualified for the position will be contacted for an interview.

SUBMIT MY APPLICATION

Box Office Manager, Denver

The Box Office Manager is responsible for the planning, execution and ongoing oversight of the AXS ticketing and box office operations on behalf of the City of Denver.

Examples of Duties/Essential Functions:

  • Liaise between the City of Denver team and the AXS Team on daily, weekly, monthly ticketing, marketing and operational components.
  • Adhere, communicate and reinforce the policies and procedures of AXS, the City of Denver, and related properties.
  • Responsible for hiring, training, scheduling and managing of box office staff.
  • Oversee and support box office supervisor and ticket agents in their job functions as needed.
  • Create, maintain, and modify all ticketed events in AXS ticketing system.
  • Generates & distributes the daily ticket count report for all shows.
  • Maintain event ticket inventory and placement of all ticket holds.
  • Responsible for all accounting and reporting of revenue for all ticket sales.
  • Prepares daily, weekly, monthly, quarterly and annual financial ticket reports.
  • Maintain annual event schedule, ticket sales, drop counts, and total revenue reports.
  • Prepares and presents final box office settlement report for each event.
  • Responsible for box office safe and all monies inside.
  • Responsible for compliance to all company policies and procedures in order to adhere to all audit programs.
  • Maintains all event show files.
  • Prepare reports for archival purposes.
  • Facilitate ticketing initiatives including fan club sales, VIP ticketing packages, venue & artist presales, and promotional offers.
  • Assign ticket locations and process internal/group/ season ticket orders.
  • Oversee box office operations during performances.
  • Ensure appropriate staffing levels to best manage labor costs while maintaining outstanding guest service.
  • Establishes and maintains high standards of customer service for the box office staff.
  • Create a positive team environment within the department.
  • Resolve customer service issues as necessary.
  • Ensure ADA compliant ticketing practices.
  • Must be able to manage multiple shows all in one day and at different locations.
  • Report and follow up on any ticketing equipment repair issues.
  • Performs other duties and responsibilities as assigned.

Supportive Functions:

In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the supervisor based upon the particular requirements of the company.

  • Become well versed in all aspects of the AXS platform, including mastery of the ticketing system and high competence in all related products, partners, and offerings.
  • Act as a liaison between end users and clients to other AXS departments, including product, customer service, account management, and finance.

Specific Job Knowledge/Skill/Ability:

The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of skills and abilities.

  • Strong knowledge of and experience in ticketing operations, specifically in relation to large scale entertainment and sporting events in a management capacity.
  • Demonstrated ability to adapt to a new environment and learn new skills
  • Demonstrated  excellent written and verbal communication skills, including the ability to successfully communicate with clients and other employees
  • Service oriented, with strong organizational skills and an eye for detail
  • Project management and/or supervisory experience a plus
  • Highly computer literate, including proficiency in Microsoft Office and other web-based software platforms.
  • Any combination of education, training or experience that provides the required knowledge, skills and abilities. Bachelor’s degree preferred.
  • Work after hours and weekends

SUBMIT MY APPLICATION

Senior iOS Software Engineer

 

The Senior iOS Software Engineer will be integrating AXS services into iOS platform targeted towards iPhone.

He should be self-driven to collaborate with multiple teams. He will be working on SDK to support various platform features to be consumed, integrated by multiple distributed iOS apps. He should have knowledge of the latest and upcoming features on iOS platform.

 Key Responsibilities

  • Work closely with our product teams to deliver best experience for the iOS platform
  • Implement custom native user interfaces using the latest iOS programming techniques
  • Software Architect and develop the AXS SDK for iOS, a standalone framework distributed to partners.
  • Analyze and optimize UI and back-end application code for efficiency and performance

 Qualifications

  • B.S. or M.S. in Computer Science or related field
  •  4+ years of object-oriented software development experience
  • 2+ years building complex applications for the iPhone or iPad using Objective-C/C++ with Cocoa and other frameworks
  • 2+ years mobile application development at the user interface and system levels
  • Ability to understand and debug large and complex code bases
  • Experience writing unit tests and testable code
  • Knowledge of iOS SDK performance tools sand optimization techniques
  • Excellent problem solving, critical thinking and communication skills
  • Experience working with Geofence and iBeacon services a big plus

SUBMIT MY APPLICATION

Senior Software Developer

The Senior Software Developer will be contributing and enhancing various AXS.com features. The responsibilities ranges from developing high performance backend API to jQuery based client side interaction. The candidate should be willing to try and experiment with latest technologies to constantly innovate and improve AXS technology stack. 

Key Responsibilities

  • Write server-side code for web-based applications and create robust high-volume production applications
  • Work closely with our product teams to deliver best experience for the AXS.com
  • Architect and develop the AXS APIs, to serve internal apps, mobile platforms and partners
  • Analyze and optimize UI and back-end application code for efficiency and performance

 Qualifications

  • B.S. or M.S. in Computer Science or related field
  • Excellent problem solving, critical thinking and communication skills
  • 4+ years of object-oriented software development experience
  • 2+ years of experience writing code in node.js or PHP or python
  • Knowledge of relational databases and SQL, preferably PostgreSQL
  • Experience working with Search technologies such as Elastic Search or Solr
  • Knowledge of web technologies: HTML5, XHTML, jQuery, AJAX, CSS
  • Strong competencies in data structures, algorithms, and software design
  • Ability to understand and debug large and complex code bases
  • Experience writing unit tests and testable code
  • Working with AngularJS, EmberJS a big plus

SUBMIT MY APPLICATION

Facebook RSS