OUTPERFORM – We’re on the lookout for amazing individuals, avant-garde thinkers and state-of-the art doers, who thrive on teamwork in a non-stop, challenging environment. You should be ready for a high level of personal commitment and personal reward. You need to possess a positive outlook, spirited drive and be hungry for more sales, more technology and more success.

If you can outpassion, outinnovate and outtalent, then please contact us at Outbox to become a part of our worldwide team. 

Client Services Specialist

The Client Services Specialist position is a challenging one, requiring a proficiency in computers, a comprehensive understanding of customer service, a knack for accomplishing detailed tasks and excellent time management skills. The responsibility of the specialist is to ensure client satisfaction and contribute to the overall success of the organization through creativity and active team participation. Specialists are enthusiastic and organized, educate themselves on our company’s software updates and act to deliver timely and world-class support to the company’s clients and their customers.

 Duties and Responsibilities

 Technology / Software:

  • Mastery of Outbox Technology’s cloud-based entertainment ticketing system
  • Accurately build and maintain entertainment events on Outbox system
  • Remain current with new software/product releases
  • Provide event programming services
  • Assist with event manifest creation
  • Configure client marketing and promotional campaigns

 Client Support:

  • Assist the Client Services Manager with event submission and inquiries from venue clients
  • Advise and  educate clients to ensure a complete understanding of all Outbox products including ticketing system and access control
  • Facilitate the sharing of best practices to all Outbox clients and offering answers to technical and product use questions
  • Meet and exceed client service level agreements
  • Communicate product updates, new features and functionality to client base
  • Accurately track and report all client interactions to ensure consistent communication
  • Conduct quality control processes to ensure the accurate data entry of all event details in the Outbox system, including Internet and Point of Sale
  • Participate as an active team member to develop and maintain excellent client relationships.

 Problem Resolution:

  • Use troubleshooting tools and techniques to identify the root cause of issues and apply appropriate remedial action for resolution
  • Document new  issue/resolution pairs to increase comprehensiveness of knowledge base
  • Coordinate with product support groups to expedite problem resolution
  • Resolve issues with Venue Box Office for events with problems and/or special circumstances

 Customer service:

  • Accept ticket buyer issue escalation from the Outbox Call Center
  • Evaluate, solve or escalate issues to Client Box Office
  • Provide feedback for opportunities to improve Call Center operations and website functionality
  • Assist with ticket fulfillment as needed

 Job Requirements:

  • Advanced knowledge of computerized sales, or comparable computer/data related experience
  • Proficient in Microsoft Office including Word, Excel & Outlook
  • Ability to learn new technology
  • Demonstrated  excellent written and verbal communication skills, including the ability to successfully communicate with clients and other employees
  • Service oriented, with strong organizational skills and an eye for detail
  • Ability to successfully handle multiple priorities and complete tasks in a timely manner
  • Capable of multi-tasking and ability to cope with fluctuating workloads and pressure in a fast paced environment
  • Creative problem solving
  • Must be flexible about working nights, weekends and possibly holidays.

 Candidate Qualifications:

  • Track record of creative problem-solving skills and analytical abilities  in a fast paced service/support environment
  • Demonstrated ability to adapt to a new environment and learn new skills
  • Customer  support experience in a technology based business would be a plus
  • A general college degree, or comparable real world experience
  • A passion for the live entertainment industry

 Administrative Details:

Reports to: Client Services Supervisor/Manager

Location: Los Angeles, CA

Classification: Non-Exempt

Supervises: N/A

Only those qualified for the position will be contacted for an interview.


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