Career OPPORTUNITIES.

OUTPERFORM – We’re on the lookout for amazing individuals, avant-garde thinkers and state-of-the art doers, who thrive on teamwork in a non-stop, challenging environment. You should be ready for a high level of personal commitment and personal reward. You need to possess a positive outlook, spirited drive and be hungry for more sales, more technology and more success.

If you can outpassion, outinnovate and outtalent, then please contact us at Outbox to become a part of our worldwide team. 

Client Services Specialist

Our Client Services Specialists are highly organized, technically savvy ticketing professionals who enjoy being behind the scenes of the fast-paced, exciting world of live entertainment and sporting events. They’re event configuration experts (or soon-to-be experts) dedicated to offering world-class service to high profile clients, large and small. Specialists are enthusiastic and meticulous, dedicated to the details, with great time-management, computer, and people skills.

 Duties and Responsibilities

 Technology / Software:

  • Master the event creation process using Outbox Technology’s cloud-based ticketing system
  • Quickly and accurately configure entertainment and sporting events, marketing and promotional campaigns, and special offers
  • Remain current with new software/product releases

 Client Services and Support:

  • Advise and educate clients on best practices in event submission and configuration
  • Conduct quality control processes to ensure the accuracy of all event data
  • Understand box office sales, settlement and reporting dynamics
  • Troubleshoot the root cause of configuration or other issues and escalate or resolve, as needed
  • Participate as an active team member to develop and maintain excellent client relationships
  • Consistently meet and strive to exceed client service expectations

 Job Requirements:

  • High level of computer proficiency and a knack for quickly learning new software
  • Ability to work quickly without sacrificing accuracy, while balancing multiple/time-critical projects
  • A talent for proofreading, troubleshooting, and identifying patterns that lead to solutions
  • Ability to thrive in a fast-paced, changeable work environment
  • Works one weekend day each week, with occasional nights and holidays as needed

 Candidate Qualifications:

  • Proven history of success in a technologically sophisticated work environment
  • Meticulous attention to detail
  • Proficient in Microsoft Office including Excel & Outlook
  • Demonstrated professional communication skills, both written and verbal
  • A general college degree, or comparable real world experience
  • Opportunities available for both experienced ticketing professionals and novices anxious to advance; some box office experience strongly preferred

 Administrative Details:

Reports to: Client Services Manager

Location: Los Angeles, CA

Classification: Non-Exempt

Supervises: N/A

Only those qualified for the position will be contacted for an interview.

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Email Marketing Associate

Outbox AXS is a global force in the U.S., Canada, and Europe and is committed to building capabilities around the entire fan-event lifecycle.  Our passionate team uses the latest technologies to offer ticketing services, digital marketing, venue websites and apps, in-venue payment solutions, and reporting and analytics. Outbox AXS provides fans the opportunity to purchase tickets directly from their favorite venues via a user-friendly ticketing interface.  We serve all phases of the event lifecycle beyond just ticketing, through our consumer facing website, AXS.com and the AXS App.    

 Duties and Responsibilities

 The Email Associate will help manage the email operations for AXS Marketing through campaign execution, deployment, and testing. He/she will be responsible for monitoring/tracking deliverability and reporting on KPIs to be shared with both the internal team and clients.

  • Work with Analytics to identify target audiences and create segments within ESP for campaign deployments.
  • Test campaign rendering across multiple email clients and ISPs
  • Performs full quality assurance on campaigns by reviewing and testing functionality of emails prior to deployment
  • Validates campaigns against target audiences when dynamic components are utilized
  • Responsible for monitoring and tracking email deliverability
  • Manages campaign calendar and assets to ensure accurate deployment of email requests according to timeline
  • Responsible for pulling metrics and reporting for ad hoc campaigns
  • Creates and manages the weekly/monthly KPI reports for key business stakeholders

 Required Qualifications:

  • A minimum education level of: Bachelor of Arts/Sciences Degree (4-year) , Area of Study: Journalism, Marketing, Communications, or related field
  • Years of related work experience: 1-2 years
  • Passion for live event entertainment: music, sports, family shows, arts and theater
  • Proficiency with Microsoft Office Products (Word, Excel, Outlook, PowerPoint)
  • Strong attention to detail
  • Proficiency with Microsoft Office Products (Word, Excel, Outlook)
  • Excellent communication skills (oral and written)
  • Ability to prioritize and manage multiple projects in a fast-paced, entrepreneurial setting
  • Familiar with email best practices
  • Strong comfort level with web technologies
  • Maintains a positive outlook and value the importance of maintaining a fun and collaborative work environment, even during challenging times

 Preferred Qualifications:

  • HTML and in-line CSS
  • Experience with a large ESP: ExactTarget, Responsys, Cheetah Mail
  • Photoshop

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Manager of Digital Analytics

The AXS Digital group of Outbox AXS is looking for a Manager of Digital Analytics to develop and evolve the process and reporting for web/mobile tracking and reporting. Additionally, this position will work with the Manager of Analytics & BI to power the 360 views of the customer and enable personalized database marketing. We are looking for a quantitative-minded candidate who exhibits a passion for web and mobile analytics.  This position will interface with product/engineering, marketing, and external clients.

 Duties:

  • Build policies and process around tracking, product tagging, analytics, and reporting.
  • Create reports and analyses that provide regular visibility into key business metrics
  • Work on customer segmentation that powers key product and marketing initiatives.
  • Work on ad-hoc analyses that help drive business strategy and insight.
  • Interface with both internal and external clients on a regular basis.
  • Work with our Business Intelligence teams in QA and data governance initiatives.
  • Provide support in creation of visualization and dashboard tools.
  • Help standardize reporting processes by documenting on team wiki-page.
  • Manage other duties as assigned.

 Qualifications:

  • Minimum 5-7 years of relevant work experience in a quantitative role.
  • BS/BA in from an accredited university. Preferably a focus in a quantitative field (i.e. finance, mathematics, statistics, economics). MBA or other graduate degree a plus.
  • Strong analytical and communications skills.
  • Ability to work in a fast-paced environment and meet deadlines.
  • Must be proficient in web analytics and have back-end technical and reporting abilities.
  • Knowledge and understanding of Omniture Site Catalyst and Genesis is a must.
  • Experience with SQL, SAS, MS Access, Hive and other data querying tools preferred.
  • Knowledge of e-commerce, online and content marketing strongly preferred.

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Box Office Manager, Denver

The Box Office Manager is responsible for the planning, execution and ongoing oversight of the AXS ticketing and box office operations on behalf of the City of Denver.

Examples of Duties/Essential Functions:

  • Liaise between the City of Denver team and the AXS Team on daily, weekly, monthly ticketing, marketing and operational components.
  • Adhere, communicate and reinforce the policies and procedures of AXS, the City of Denver, and related properties.
  • Responsible for hiring, training, scheduling and managing of box office staff.
  • Oversee and support box office supervisor and ticket agents in their job functions as needed.
  • Create, maintain, and modify all ticketed events in AXS ticketing system.
  • Generates & distributes the daily ticket count report for all shows.
  • Maintain event ticket inventory and placement of all ticket holds.
  • Responsible for all accounting and reporting of revenue for all ticket sales.
  • Prepares daily, weekly, monthly, quarterly and annual financial ticket reports.
  • Maintain annual event schedule, ticket sales, drop counts, and total revenue reports.
  • Prepares and presents final box office settlement report for each event.
  • Responsible for box office safe and all monies inside.
  • Responsible for compliance to all company policies and procedures in order to adhere to all audit programs.
  • Maintains all event show files.
  • Prepare reports for archival purposes.
  • Facilitate ticketing initiatives including fan club sales, VIP ticketing packages, venue & artist presales, and promotional offers.
  • Assign ticket locations and process internal/group/ season ticket orders.
  • Oversee box office operations during performances.
  • Ensure appropriate staffing levels to best manage labor costs while maintaining outstanding guest service.
  • Establishes and maintains high standards of customer service for the box office staff.
  • Create a positive team environment within the department.
  • Resolve customer service issues as necessary.
  • Ensure ADA compliant ticketing practices.
  • Must be able to manage multiple shows all in one day and at different locations.
  • Report and follow up on any ticketing equipment repair issues.
  • Performs other duties and responsibilities as assigned.

Supportive Functions:

In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the supervisor based upon the particular requirements of the company.

  • Become well versed in all aspects of the AXS platform, including mastery of the ticketing system and high competence in all related products, partners, and offerings.
  • Act as a liaison between end users and clients to other AXS departments, including product, customer service, account management, and finance.

Specific Job Knowledge/Skill/Ability:

The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of skills and abilities.

  • Strong knowledge of and experience in ticketing operations, specifically in relation to large scale entertainment and sporting events in a management capacity.
  • Demonstrated ability to adapt to a new environment and learn new skills
  • Demonstrated  excellent written and verbal communication skills, including the ability to successfully communicate with clients and other employees
  • Service oriented, with strong organizational skills and an eye for detail
  • Project management and/or supervisory experience a plus
  • Highly computer literate, including proficiency in Microsoft Office and other web-based software platforms.
  • Any combination of education, training or experience that provides the required knowledge, skills and abilities. Bachelor’s degree preferred.
  • Work after hours and weekends

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Senior iOS Software Engineer

 

The Senior iOS Software Engineer will be integrating AXS services into iOS platform targeted towards iPhone.

He should be self-driven to collaborate with multiple teams. He will be working on SDK to support various platform features to be consumed, integrated by multiple distributed iOS apps. He should have knowledge of the latest and upcoming features on iOS platform.

 Key Responsibilities

  • Work closely with our product teams to deliver best experience for the iOS platform
  • Implement custom native user interfaces using the latest iOS programming techniques
  • Software Architect and develop the AXS SDK for iOS, a standalone framework distributed to partners.
  • Analyze and optimize UI and back-end application code for efficiency and performance

 Qualifications

  • B.S. or M.S. in Computer Science or related field
  •  4+ years of object-oriented software development experience
  • 2+ years building complex applications for the iPhone or iPad using Objective-C/C++ with Cocoa and other frameworks
  • 2+ years mobile application development at the user interface and system levels
  • Ability to understand and debug large and complex code bases
  • Experience writing unit tests and testable code
  • Knowledge of iOS SDK performance tools sand optimization techniques
  • Excellent problem solving, critical thinking and communication skills
  • Experience working with Geofence and iBeacon services a big plus

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Senior Software Developer

The Senior Software Developer will be contributing and enhancing various AXS.com features. The responsibilities ranges from developing high performance backend API to jQuery based client side interaction. The candidate should be willing to try and experiment with latest technologies to constantly innovate and improve AXS technology stack. 

Key Responsibilities

  • Write server-side code for web-based applications and create robust high-volume production applications
  • Work closely with our product teams to deliver best experience for the AXS.com
  • Architect and develop the AXS APIs, to serve internal apps, mobile platforms and partners
  • Analyze and optimize UI and back-end application code for efficiency and performance

 Qualifications

  • B.S. or M.S. in Computer Science or related field
  • Excellent problem solving, critical thinking and communication skills
  • 4+ years of object-oriented software development experience
  • 2+ years of experience writing code in node.js or PHP or python
  • Knowledge of relational databases and SQL, preferably PostgreSQL
  • Experience working with Search technologies such as Elastic Search or Solr
  • Knowledge of web technologies: HTML5, XHTML, jQuery, AJAX, CSS
  • Strong competencies in data structures, algorithms, and software design
  • Ability to understand and debug large and complex code bases
  • Experience writing unit tests and testable code
  • Working with AngularJS, EmberJS a big plus

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